Blank article downloaded or unable to download Docx file?

Posted on 2023-03-23 Updated on 2023-03-23

You can download a copy of your article as a Microsoft Word document (.docx), PDF, or Text file by clicking the export option.

If you use AI-Wordsmith in Safari on a Mac, you may get an issue in which the exported.docx, or pdf file is blank. In this case, you will need to modify your website settings to allow article downloads.

How to Modify Website Preferences

Launch Safari. Click "Safari" in your Mac's toolbar and then "Preferences" from the drop-down menu. Alternatively, you may open preferences by pressing command + comma on your keyboard.

Navigate to "Websites" in the settings menu and then to "Downloads" in the sidebar.

In your list of configured websites, the URL 'ai-wordsmith.comi' should appear. Set the permissions to "Allow" downloads in the multi-select area next to the website.

After you change this setting, you will be able to easily export your AI-generated articles.

This may change across Safari versions. You may check the information for your version in Apple's Safari User Guide.

If you continue to have problems, please contact [email protected] and a member of our staff will gladly assist you.

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